How it works
What do our customers say?
Frequently Asked Questions & Answers
What is a satisfied customer guarantee?
We want all of our customers to be satisfied with our products. If for some reason you are not satisfied, you can use our customer satisfaction guarantee and get your money back. Click here to learn more.
What delivery options are available?
You can have your delivery shipped to your home or to a pickup point. We use Schenker, DHL, and Postnord. Free shipping for private customers when you spend 400 kr or more.
Can I return it if I change my mind?
If you regret your purchase, you can of course return it free of charge. We cover the return shipping costs. Contact us via our contact form to receive your return label. Returns must be made no later than 14 days from when you received the item.
How long is the delivery time?
Orders received on weekdays before 12 PM are normally shipped the same day. Standard shipping time is 1-2 business days. As soon as your shipment is created, you will receive an email with a tracking number.
Delivery & Contact
Fast delivery
Orders received before 12pm on weekdays are typically shipped the same day. Orders placed after 12pm will be shipped on the next business day. Shipments normally arrive the day after they leave our warehouse.
Track order
As soon as your shipment is registered with the shipping company, you will receive an email with a tracking link. You can use it to see where your shipment is.
Contact us
Do you have questions or inquiries about our products? Chat with us directly right here on the page, email kontakt@biocool.se or call 08-121 511 30. Our switchboard is open from 9:00 AM to 12:00 PM, Monday through Thursday, and closed on weekends.
Our products products
Gentle care
Carefully and consciously selected ingredients to protect both people and the environment.
Simple
Simple to use and formulated with high-quality ingredients, free from unnecessary additives or harmful byproducts.
Effective
Based on research, development and testing to meet our own and regulatory requirements.