After the order has been received, an order confirmation is sent to the specified e-mail address. Check that the order confirmation matches your order. In the event that it is not correct or if you want to change your order, contact customer service.

We currently deliver to Sweden, Norway, Denmark and Finland.

Free shipping within Sweden for private individuals who order over SEK 400 per order. Free shipping does not apply to orders that are company packages Postnord Parcel. For other orders, we charge SEK 69 for Postpaket or company package Postnord Parcel (SEK 99).

When you shop as a private person, we use Postnord MyPack. All consignments are sent to delivery points as packages and are notified via SMS. This delivery option normally reaches you within 1-5 days. You can track your package with your tracking number. This comes in the email that announces that your order has been sent and you can then follow the progress of the package via the link in the email or at www.servicepointinrikes.se (Track the package by filling in the tracking number).

ATTENTION! When you order an item, you as a customer are responsible for ensuring that the correct delivery information has been provided and that you can identify yourself to pick up the package. After we have sent out the package, we have no possibility to change the delivery address or the name of the package. Since notification is via SMS, it is important that you enter a mobile number that can receive SMS.

When you have received your delivery, we recommend that you check that everything is complete and that nothing is missing. If something is broken or missing - contact us immediately at kontakt@biocool.se and we will help you further.

Postnord Parcel (delivery before 17:00) Direct delivery door to door. SEK 79.2 ex. VAT. Postnord Parcel is not notified, so it is required that someone is on site and able to receive the delivery.

Companies and organizations get their orders delivered directly to the door, provided you leave the street address and any gate code. The company name must appear clearly on the address for Postnord to be able to deliver.

For ordered shipments that have not been picked up from an agent, we reserve the right to charge all costs incurred in connection with the return. This cost is SEK 179 including VAT and is charged automatically. The fee corresponds to the costs of shipping, return shipping and handling. Payment must be made within 10 days from the invoice date. In the event of delayed payment, a reminder fee and late payment interest and, if applicable, collection costs. If you changed your mind after the package has been sent from us, you must collect the package at your drop-off point and send it back to us. If the package is not collected, it is automatically registered as not collected and charged accordingly.

Delivery time for products in stock is 1-5 days. Orders placed before 12 noon (weekdays) are normally shipped the same day.

Although we do our best to deliver what has been ordered in the promised time, mistakes can happen. If we cannot deliver within the agreed time, we will contact you about the reason for the delay and inform you of a new delivery time. You then have the right to cancel the purchase free of charge if the delivery time was of essential importance. This also applies to special orders.

By ordering goods from Biocool AB at www.biocool.se, you accept the general terms and conditions. The agreement is drawn up at the same time as your order is accepted. By law, you must be over 18 years of age to place an order at www.biocool.se.

We provide the following payment methods: Klarna Checkout (invoice, partial payment, Klarna Direkt and card payment).

Klarna meets the requirements for PCI DSS. ( Klarna ) And here you will find the purchase conditions for Klarna's various payment methods ( Klarna's purchase conditions ).

If you order as a private person, you will receive an invoice and receipt from Klarna. Companies receive their invoice by e-mail from Biocool AB to the e-mail address provided at the time of purchase. The invoice is linked to the personal or organization number used at the time of ordering.

All pages where you as a customer provide personal information when purchasing are so-called secure pages (encrypted transmission). The card payment takes place over a secure connection with an SSL certificate issued by Rapid SSL ( www.rapidssl.com ).

SALE valid while stocks last. Offers without a clear end date are valid while stocks last. We reserve the right for any price errors that may occur.

All prices on www.biocool.se are stated in SEK, you can choose whether you want to show the prices including or excluding VAT.

Our goal is for you to be satisfied with the item or items you buy from us. As a private customer, you have 14 days right of withdrawal from the time you receive your order. To use the right of withdrawal, you must contact us by e-mail or telephone and return to us within 14 days. The 14 days are counted from when you receive the order until you send and return the order.

Please note that the product(s) must be returned in unopened packaging for you to exercise the right of withdrawal.

Return shipping is paid by the customer when using the right of cancellation if all or parts of the order are returned. Save your delivery receipt - remember that you are responsible for the return shipment!

You can also use the standard right of withdrawal form provided by the Swedish Consumer Agency. »Regret form Consumer Agency

Address for returns is:

Karlholm logistics AB (Biocool AB)

30 Lancashire Road

819 40 Karlholm

In order to handle your case, we ask you to »Mail Customer Service and provide the following information when exercising the right of withdrawal:

• Order number
• Article number of the products you want to return
• Reason for return

Reimbursement takes place in the same way as the original payment unless otherwise expressly agreed and must take place without undue delay.

If an item is incorrect, defective, damaged in transit or shipped incorrectly, please contact us at »Maila Kundservice and state:

• Order number
• Article number
• Reason for complaint

In the event of a complaint, any shipping costs must be reimbursed within 14 days from the day the company receives the complained of item. Return of goods and reimbursement must take place without undue delay. In the event of an approved complaint, Biocool AB is responsible for all costs including all shipping. Reimbursement must be made without undue delay.

We reserve the right for typographical and image errors on the website as well as final sales, and if an item has been discontinued, you as a customer have the right to cancel the purchase or that Biocool can offer an equivalent item. In that case, we do this in agreement with you as a customer. This includes, but is not limited to, incorrect prices, errors in product description, and incorrect information regarding stock levels. Biocool AB reserves the right to change, correct or update the information on the website at any time. If you have any questions about our terms of purchase, do not hesitate to contact us at »Mail customer service .

The reason we require these from you is so that you can receive an order confirmation and that we need your mobile number to send an SMS notification. In addition, you receive newsletters from Biocool via e-mail, but this can be removed, partly by unchecking the box on My pages after you have made your first purchase and/or if you would like to end the newsletter in connection with an e-mail. You can also call or email us and we can remove you from the newsletter list.

Biocool AB is exempt from penalty for failure to fulfill a certain obligation according to this agreement, if the failure is based on an exculpatory circumstance as described below and the circumstance prevents, hinders or delays fulfillment. As an exculpatory circumstance shall be considered i.a. government action or omission, new or amended legislation, labor market conflict, blockade, fire, flood, sabotage, major accident or other type of natural disaster. Force majeure includes authority decisions that affect the market and products negatively, e.g. restrictions in indication, warning texts, sales bans, etc.

Biocool complies with the Distance Trading Act.Read more here .

In the event of a dispute, this is resolved either by the General Reclamation Board (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR). In the event of a dispute, Biocool will follow the recommendations of the General Complaints Board.

ARN: https://www.arn.se/
General Complaints Board

Box 174

101 23 Stockholm

EU ODR: https://ec.europa.eu/odr

Biocool AB
Box 55626
102 14 Stockholm

Telephone: 08-121 511 30 on non-holiday days between 09.00 - 12.00

e-mail: »Email customer service

Our organization number is 556884-8203